We want you to have the beautiful office you deserve at an affordable price. We do what we can to offer you the best price online for all of our items. We’re willing to back it up too!

If you find the same product for sale online in Australia, we won’t match the price but beat it by $1! So you’ll get the product you want at an even better price, lucky you!

How do you get the best price online?

Easy, just pop us an email on orders@dunnfurniture.com.au or give us a call on 07 3194 5621. Let us know the product and the price you want us to beat.

Remember to consider the total price of the item and shipping to your address. Some of our items come with free shipping. If you find one of our products on another online retailer, at a cheaper price but comes with a high shipping charge and makes the total cost more expensive that the total cost from us, it won’t be eligible for our Price Match Guarantee. Restrictions apply. 

Please check our Christmas Shipping page for more details

As soon as you place your order, you’ll receive an order confirmation e-mail from us. This is just an email to let you know your order has gone through and we’ve pre-authorised your credit card for the purchase.  

 

As soon as we receive your order we’ll set the wheels in motion to get your items to you as soon as possible. We’ll make sure your items are still in stock and available to be sent out to you within 5 business days. If, for any reason, your items are unavailable we’ll get in touch with you and void the pre-authorisation.

If your order is in stock and the charges have been processed to you, your order will be shipped (dispatched) within five business days from the date of your order.  Most orders will be dispatched within three business days. We always aim for as soon as humanly possible!

 

Once your new items are on their way to you we’ll send you an update to let you know. Whenever possible, we’ll send you tracking information and an estimated time of delivery.

 

If you don’t receive information about your delivery after a week of ordering, pop us an email on orders@dunnfurniture.com.au with your order number.

Please note that shipping times can vary between products and shipping location. Estimated Arrival on product pages are estimates only as this estimate cannot factor in shipping location.  Please allow up to 15 business days to receive your order. Typically, most of our orders are received within 5-7 business days from your order. Please note OLG items being delivered to residential addresses in metro areas of Melbourne are delivered on set days (i.e. Wednesdays). If you'd like more information about delivery to your address, please get in touch. We'll always keep you updated on your order, but feel free to contact us at any time if you'd like more information.  

Standard delivery is by pallet to ground floor only during normal business hours and requires access to a loading dock or forklift.  If you need your items to be delivered to any level above or below ground level, please let us know when you first can. We can make arrangements to help you, but just bear in mind additional costs will apply. For heavier items, the delivery may need access to a loading dock or forklift or tailgate lift to enable the items to be unloaded safely. Again, we can make arrangements but additional rates may apply. If, for any reason, there is restricted access to the loading bay or delivery address (i.e. weight or height restrictions) please let us know. We may have to make arrangements to get your items to you, but there may be additional fees.  You can enter this in when you checkout in the “special instructions for seller” box, or just pop us an email.

 

Typically, deliveries need your signature, so please make sure you’re there for your delivery. If the delivery can not be made due to no one being available to sign for the delivery, re-delivery fees may apply. If you're happy for the items to be left without a signature, please let us know when you place your order. This is done so at your own risk, once the items are delivered they are deemed as your responsibility. 

The shipping charges vary depending on location, weight of item(s), dimensions amongst other variations. To keep the cost of shipping as low as possible, at the shopping cart we have built in a calculator that takes live rates from our trusted logistic partners. You can then choose which option (and price) best suits you. The logistic company shipping your order may change to ensure your delivery gets there in time, but your shipping fee will remain the same.

 

The prices shown cover the cost of delivery to ground floor and without the use of a tailgate lift. 

 

If you selected an item that has free shipping, please note free shipping covers the cost of delivery to ground floor only and is classed as "standard delivery" as described above (all free shipping products can be seen here). Free shipping is only available to metro areas in VIC, NSW, QLD, and ACT.  

Please take the time inspect the packaging of your item(s) when they arrive, and if you do notice any damage please make note of it when signing for delivery.

 

In the unfortunate event that there are damages, please let us know immediately! Take some photos and send them over to us returns@dunnfurniture.com.au and we endeavour to send out replacement parts as soon as possible.

We hope you love your items, but if you don’t, don’t worry! You have 48 hours to cancel your order but please do let us know as soon as you can. We’re working extra hard to your items to you as soon as humanly possible, and the sooner you let us know the less likely it is that you’ll have to pay for shipping charges or administration charges (explained below).

 

The most common reason for cancellations is that the wrong colour or size has been selected, so please check carefully at checkout. Pop us a quick message in Live Chat (tab in bottom right corner) if you want us to help.

 

If you need to cancel your order after this 48-hour period please bear in mind you are subject to a $60 administration fee (just to cover associated costs). If your order is a custom order (i.e. custom colour, custom upholstery or custom size) unfortunately we cannot refund your order once production has begun.  If your order has been shipped, unfortunately we can’t refund the shipping cost of getting the item to you and the shipping charges to return the item will be taken from your refund.  Items need to be deemed as "fit for resale" and incurs a 20% restocking fee.  

 

Please take the time inspect the packaging of your item(s) when they arrive, and if you do notice any damage please make note of it when signing for delivery.

 

In the unfortunate event your item(s) arrive with damages, please let us know immediately! Take some photos and send them over to us returns@dunnfurniture.com.au and we will process an insurance claim on your behalf/ organise replacement parts to be sent to you.

 

Change of mind returns need to arrive back within 14 days of delivery.  Returns need to be sent to one of a number of warehouses across Australia, so get in touch as soon as possible on returns@dunnfurniture.com.au and we’ll send you all the information you need (including the exact address you need to send you item to – it won’t be our head office address!)  Unfortunately, custom orders are not eligible for return, and are not covered by our Returns Policy. 

 

Refunds are issued to the original credit card used when placing the order, and are valid once the product has been returned and verified as the original item. The refund amount will be for the item only – shipping charges can’t be refunded. A few important things to remember:

• The items are your responsibility until we receive them back – please ensure proper shipping arrangements have been made to return them to us safely.
• Please keep hold of the original packaging and any paperwork it came with (including manual etc.) – you’ll need to send this all back with the product.
• Items that are deemed to have been damaged due to neglect or misuse may not be eligible for return.
• Items must be deemed to be in a resellable condition by Dunn Furniture
• 20% restocking fee may be deducted from the total refund
• If you have customised your order (i.e. custom colour, custom upholstery, or custom size) unfortunately we are not able to accept these items for return. 

 

The warranty for each product varies in duration and for what it covers. Warranty information will be provided to you on purchase of your item, and you’re welcome to email us with any questions you may have on info@dunnfurniture.com.au 

 

Warranty repairs and returns vary based on the item. Pop us an email, and we can get things sorted for you!